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COVID-19: Precautionary measures we're taking & changes in operating hours. Learn more.


guest services

Located on the lower level of the shopping centre

P 250 952-5690

E tbcinfo@jll.com

Administration Office

2-1150 Douglas Street

Victoria, BC V8W 3M9


P 250 952-5690

E tbcinfo@jll.com

security

If your inquiry is an emergency please contact the Bay Centre's 24-hour Security team at 250 388-7803

It is rewarding to work in the heart of the business district where I am part of a diverse community of stakeholders who contribute together to build a stronger downtown. 

darlene hollstein

General Manager

P 250 952-5699

E darlene.hollstein@jll.com

The variety of people and challenges I encounter in my day... It keeps me interested, it keeps me sharp and best of all it keeps me coming back. 


Kevin Delorme

Operations Manager

P 250 952-5685

E kevin.delorme@jll.com

Preparedness is the key to safety and security. 





Jeff Turner

Security & Life Safety Manager

P 250 952-5696

E jeffrey.turner@jll.com

Discovering and sharing the Centre’s best kept secrets, like enjoying the sun streaming though the galleria roof early in the mornings in centre court.  

Adrienne lockstead

Marketing Director

P 250 952-5687

E Adrienne.lockstead@jll.com

Every season the building’s architecture shines, from the frozen Fort Street fountain on a snowy day, to the sun streaming on the food court patio in the summer. 

Dallas Brehaut

Operations Supervisor

P 250 952-5695

E dallas.brehaut@jll.com

Working in the centre of the downtown shopping district makes for the best lunch hour breaks. 



Bethany Crowther

Client Accounting Coordinator

P 250 952-5686

E bethany.crowther@jll.com

Hearing the chimes of the iconic clock makes me think of old world Victoria and what it may have been like. 

Cheryl Scramstad

Property Administrator

P 250 952-5688

E cheryl.scramstad@jll.com

Growing relationships with our guests makes me feel like I am making an impact. 

Emma Manfredi

Property Administrator

P 250 952-5680

E Emma.manfredi@jll.com

Delivering a guest experience that is above and beyond their expectations is what it is all about.

Sam Waller

Marketing Assistant/Guest Services Lead

P 250 952-5683

E sam.waller@jll.com

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